Insurance and payment

Direct billing, complementary insurance and reimbursement of your glasses

Q: Which documents should I bring?

Please bring: • your prescription, • your carte Vitale or proof of entitlement, • your complementary insurance card (in date). If you have your old glasses, bring them too.

Q: How often am I reimbursed for glasses?

Coverage is normally possible: • every 2 years from age 16, • every year between 6 and 16, • more often under 6. This period can be shortened if your vision has changed. Your insurer may also have its own rules: we can check your entitlements.

At Optical Santé, direct billing ("tiers payant") is standard with the French health insurance and most complementary insurers: you only pay the part left to your charge. We prepare your quote and run a coverage simulation with your insurer before any order.

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Documents to bring

Your prescription, your carte Vitale or proof of coverage, and your complementary insurance card in date. If you have your old glasses, bring them too.

How often are you covered?

Coverage is normally possible every 2 years from age 16, every year between 6 and 16, and more often under 6. This period can be shortened if your vision has changed. Your insurer may also have its own rules: we can check your entitlements.

No complementary insurance, or the C2S

Without complementary insurance, the national health insurance reimburses only a very small part of glasses, except in particular situations such as the Complémentaire santé solidaire (C2S), which gives access to 100 % Santé glasses at no cost. Our opticians will suggest solutions suited to your budget.

Coverage refused?

This can happen if your entitlements are not up to date or if the renewal period has not been reached. Contact your store with your up-to-date insurance card: we check the file and resubmit the request if needed.

Payment

Bank cards, cheques and transfers are accepted, and you can pay in 3 or 4 interest-free instalments.

Frequently asked questions

FAQ: Insurance and payment

Do you offer direct billing (tiers payant)?

Yes, direct billing is standard at Optical Santé with the French national health insurance and most complementary insurers: you only pay the part left to your charge. Remember to bring your carte Vitale (or certificate) and your complementary insurance card.

Which documents should I bring?

Please bring:

your prescription,
your carte Vitale or proof of entitlement,
your complementary insurance card (in date).

If you have your old glasses, bring them too.

Do you work with my insurance?

We partner with most complementary insurers and always offer direct billing. Tell me the name of your insurer, or contact your store for a quick check.

Can you give me a quote for my insurer?

Yes. In store, we prepare your quote and run a simulation with your insurer: you know your out-of-pocket cost before confirming the order.

How often am I reimbursed for glasses?

Coverage is normally possible:

every 2 years from age 16,
every year between 6 and 16,
more often under 6.

This period can be shortened if your vision has changed. Your insurer may also have its own rules: we can check your entitlements.

My coverage was refused or my insurer did not pay, what should I do?

This can happen if your entitlements are not up to date or if the renewal period has not been reached. Contact your store with your up-to-date insurance card: we will check the file and resubmit the request if necessary.

All frequently asked questions

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Four stores east of Paris, the same independent team, the same standards.

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